What is the new Ad It Up™ program offered by Cricket?
Ad It Up™ is an exciting points-based rewards program that allows Cricket Wireless customers to view ads on their smartphone and earn points redeemable for Cricket bill credits and digital gift cards.
How do I enroll in the Ad It Up™ program?
To enroll in the Ad It Up™ program you will need to download the Ad It Up™ app and complete the registration process accepting the Ad It Up™ Terms and Conditions.
Is the Ad It Up™ program available for all Cricket plans and phones?
The Ad It Up™ program is available for all Cricket monthly plan customers with an Android™ phone with Android 4.4 and above. It is not available for iPhone, Blackberry OS, or Windows phones.
Get the free Ad It Up™ app here <<add link to Google Play Store>> (Android only)
Is there any cost to participate in the Ad It Up™ program? How exactly does it work?
Participation in the Ad It Up™ is FREE. You earn points by viewing ads, rewarded videos or completing surveys or offers that you see in your personal dashboard in the Ad It Up™ app. If you want to you can also make ads to appear in your lockscreen and you swipe left or right to indicate your interest and clear the screen, or click thru to the website to explore the ad further. You can redeem your points for Cricket bill credits and digital gift cards in the app.
How do I claim my rewards?
When you’re ready to redeem your Ad It Up points just go to the Redeem section in the app and select your reward option. You’ll instantly receive via email a confirmation of a Cricket bill credit request or a digital gift card depending on the choice selected.
Why are some of the redemption cards and rewards grayed out and not active?
If a redeemable reward is ‘gray’ and you cannot click on it, it means you don’t have enough points to redeem this reward at this time.
Where can I view my Ad It Up™ points balance?
Once you’ve enrolled in the Ad It Up™ program, your Ad It Up™ points balance will be available in the My Account section of the Ad It Up™ app. You may also see your running point total at the top right of your lockscreen if you opt in for lockscreen ads.
Why am I not seeing an ad in my lockscreen?
For seeing ads in your lockscreen you need to opt in from the Earn Points section of the app. At the bottom of that section just turn ON the option to see lockscreen ads. Once you did this, on the rare occasion that you don’t see an ad in the lockscreen, don’t worry just swipe right or left to access your phone. You won’t earn points for that occasion but you will earn points every time you do get an ad.
What if I keep seeing the same ads over and over?
Adfone works with thousands of advertisers that are targeting you based on your preferences. It is possible that certain ads will repeat themselves, especially at the beginning of you joining the program. Please be patient – our system will learn and improve the more that you use it.
Why am I seeing ads that aren’t relevant to me?
When you join the program, at the beginning the relevance of ads will be lower as we need to continuously profile your interests based on the feedback you give us. Please be patient – our system will learn and improve the more that you use it.
What if I simply want to use my phone and not give feedback on an ad?
Don’t worry, we’ve designed this to be easy and friendly to you. If you are in a hurry and don’t want to give feedback on an ad by swiping right or left, simply tap the home button on your phone to bypass the lockscreen ad and get into your phone.
I saw an inappropriate/offensive ad. What should I do?
Ad It UpTM and its partners do its best to filter out inappropriate or offensive ads. In the unlikely event that you should see one, please click on Report Last Ad from the navigation drawer of the app and report the details of the ad. Thank you for your feedback!
How do I stop receiving ads in my lockscreen?
You can turn OFF the lockscreen ads from either the Settings or Earn Points sections of the app at anytime. To restart ad flow to your lockscreen simply turn ON the lockscreen ads from either the Settings or Earn Points sections of the app.
What happens when I’m offline?
There are times when you might be offline. For example, on an airplane, subway or in an elevator. In these situations you may see a specially branded message which will not earn you points. Normal service will resume when you are back online.
Do my Points have cash value?
No. They can’t be sold or exchanged and therefore don’t have cash value. They can only be used to redeem for rewards offered by the Ad It Up program.
Why am I earning less compared to others/previous months?
Your Points earning potential is variable based on how often you use the app or, if you turned ON the lockscreen ads, how many times you access your lockscreen, so it is most likely that you will have different actual earning every month.
How do I receive gift cards?
Upon redeeming your Points for a gift card, you will receive an email with your gift card payout including your gift card number and PIN. You will then be able to activate your gift card at the indicated website. Happy shopping!
How do I receive my Cricket Bill Credit?
Your Cricket bill credit will be applied to your account. Once you request a Cricket bill credit as reward we will send you an email with a confirmation of your request and approximately 2 days later we will send you another email confirming that the credit was applied to your Cricket account. If there was an inconvenience in applying your credit we will also let you know by email within approximately 2 days from your request and we will put your points back in your Ad It Up account for you to try again or select a different reward.
What is the maximum number of points I can redeem per month?
There is a monthly limit of 125,000 points for redemptions.
How do I unsubscribe from the Ad It Up™ program?
If you want to cancel your Ad It Up™ account, you can do so from the Settings section of the app. If you elect to cancel your current Ad It Up™ account your points balance will be forfeited.
Restrictions & Limitations
Are there any age restrictions for the Ad It Up™ Program?
You must be over 18 years or older to enroll or participate in the Ad It Up™ Program.
What if my Cricket account is canceled?
We hope you’ll stay part of Cricket. But, in the event that your account is canceled, your points will still be available and you will still be able to use your points balance and redeem them by digital gift cards.
Account Security
How do I reset my password?
On the sign-in screen, select Forgot Password option. Once you submit your registered email for ‘Forgot Password’ you will receive an email with a link instructing you how to reset your password. Follow the instructions and you will regain access to your account.