FAQs

Ad It Up™ is an exciting points-based rewards program that allows Cricket Wireless customers to view ads on their smartphone and earn points redeemable for Cricket bill credits and digital gift cards.

To enroll in the Ad It Up™ program you will need to download the Ad It Up™ app and complete the registration process accepting the  Ad It Up™ Terms and Conditions.

The Ad It Up™ program is available for all Cricket monthly plan customers with an Android™ phone with Android 4.4 and above. It is not available for iPhone, Blackberry OS, or Windows phones.

Participation in the Ad It Up™ is FREE.  You earn points by viewing ads, rewarded videos or completing surveys or offers that you see in your personal dashboard in the Ad It Up™ app.  If you want to you can also make ads to appear in your lockscreen and you swipe left or right to indicate your interest and clear the screen, or click thru to the website to explore the ad further. You can redeem your points for Cricket bill credits and digital gift cards in the app.

When you’re ready to redeem your Ad It Up points just go to the Redeem section in the app and select your reward option.  You’ll instantly receive via email a confirmation of a Cricket bill credit request or a digital gift card depending on the choice selected.

If a redeemable reward is ‘gray’ and you cannot click on it, it means you don’t have enough points to redeem this reward at this time.

Once you’ve enrolled in the Ad It Up™ program, your Ad It Up™ points balance will be available in the My Account section of the Ad It Up™ app.  You may also see your running point total at the top right of your lockscreen if you opt in for lockscreen ads.

For seeing ads in your lockscreen you need to opt in from the Earn Points section of the app. At the bottom of that section just turn ON the option to see lockscreen ads. Once you did this, on the rare occasion that you don’t see an ad in the lockscreen, don’t worry just swipe right or left to access your phone.  You won’t earn points for that occasion but you will earn points every time you do get an ad.

Adfone works with thousands of advertisers that are targeting you based on your preferences.  It is possible that certain ads will repeat themselves, especially at the beginning of you joining the program.  Please be patient – our system will learn and improve the more that you use it.

When you join the program, at the beginning the relevance of ads will be lower as we need to continuously profile your interests based on the feedback you give us. Please be patient – our system will learn and improve the more that you use it.

Don’t worry, we’ve designed this to be easy and friendly to you. If you are in a hurry and don’t want to give feedback on an ad by swiping right or left, simply tap the home button on your phone to bypass the lockscreen ad and get into your phone.

Ad It UpTM  and its partners do its best to filter out inappropriate or offensive ads.  In the unlikely event that you should see one, please click on Report Last Ad from the navigation drawer of the app and report the details of the ad.  Thank you for your feedback!

You can turn OFF the lockscreen ads from either the Settings or Earn Points sections of the app at anytime. To restart ad flow to your lockscreen simply turn ON the lockscreen ads from either the Settings or Earn Points sections of the app.

There are times when you might be offline.  For example, on an airplane, subway or in an elevator.  In these situations you may see a specially branded message which will not earn you points.  Normal service will resume when you are back online.

No. They can’t be sold or exchanged and therefore don’t have cash value. They can only be used to redeem for rewards offered by the Ad It Up program.

Your Points earning potential is variable based on how often you use the app or, if you turned ON the lockscreen ads, how many times you access your lockscreen, so it is most likely that you will have different actual earning every month.

Upon redeeming your Points for a gift card, you will receive an email with your gift card payout including your gift card number and PIN. You will then be able to activate your gift card at the indicated website.  Happy shopping!

Your Cricket bill credit will be applied to your account. Once you request a Cricket bill credit as reward we will send you an email with a confirmation of your request and approximately 2 days later we will send you another email confirming that the credit was applied to your Cricket account. If there was an inconvenience in applying your credit we will also let you know by email within approximately 2 days from your request and we will put your points back in your Ad It Up account for you to try again or select a different reward.

There is a monthly limit of 125,000 points for redemptions.

If you want to cancel your Ad It Up™ account, you can do so from the Settings section of the app. If you elect to cancel your current Ad It Up™ account your points balance will be forfeited.

You must be over 18 years or older to enroll or participate in the Ad It Up™ Program.

We hope you’ll stay part of Cricket. But, in the event that your account is canceled, your points will still be available and you will still be able to use your points balance and redeem them by digital gift cards.

AdsGift is an exciting points-based rewards program designed to give Indosat customers an enjoyable way to collect promotional points to spend on Indosat plans/bundles using your Android phone.

You collect points by viewing videos or completing surveys, offers or games that you see in your personal dashboard in the AdsGift Android app. When you’ve saved enough points and are ready to select a reward, simply go to the Redeem section in the app and choose from what is available for your current points balance.

Apa itu AdsGift?

AdsGift adalah program hadiah berbasis poin yang dibuat untuk memberi pelanggan Indosat yang menggunakan ponsel Android dengan cara yang seru untuk mengumpulkan poin promosi yang dapat ditukar dengan paket / bundel Indosat.

Anda mengumpulkan poin dengan melihat video atau menyelesaikan survei, penawaran, atau game yang Anda lihat di dasbor pribadi Anda di aplikasi Android AdsGift. Jika Anda telah menyimpan cukup poin dan siap untuk memilih hadiah, cukup buka bagian Tukarkan di aplikasi dan pilih hadiah yang tersedia untuk saldo poin yang sudah terkumpul.

You can find the AdsGift app in the Google Play Store by searching “AdsGift”. Once you have downloaded it, open the app, follow the prompts to create an account and start earning points!

Bagaimana cara bergabung dengan AdsGift?

Anda dapat menemukan aplikasi AdsGift di Google Play Store dengan mencari kata kunci “AdsGift”. Setelah Anda mengunduhnya, buka aplikasi, ikuti petunjuk untuk membuat akun dan mulai dapatkan poin!

Yes. AdsGift is available to anyone with an Android device version 4.4 or above. Please note that initially AdsGift points will only be redeemable for Indosat data and pulsa.

Dapatkah saya Bergabung dengan AdsGift jika saya bukan pelanggan Indosat?

Iya. AdsGift dapat di install di perangkat Android versi 4.4 atau lebih tinggi. Harap diperhatikan bahwa pada saat ini poin AdsGift hanya dapat ditukarkan dengan data Indosat dan pulsa.

Participation in the AdsGift programme is free.

You are able to collect points by viewing lockscreen ads, videos or completing surveys, offers or games available on your personal dashboard within the AdsGift app.

When you have accumulated enough points, you will be able to redeem them for a range of exciting rewards, such as Indosat plans/bundles.

Apakah ada biaya untuk bergabung dengan Adsgift? Bagaimana cara kerjanya?

Program Adsgift gratis dan tidak berbayar sepeser pun.

Anda dapat mengumpulkan poin dengan melihat iklan layar kunci, video atau menyelesaikan survei, penawaran atau permainan yang tersedia di dasbor pribadi Anda dalam aplikasi AdsGift.

Setelah mengumpulkan cukup poin, Anda bisa menukarnya dengan berbagai hadiah menarik, seperti paket / bundel Indosat.

After 90 consecutive days of inactivity, a users’ collected points will be forfeited (or ‘expire’). Other than in this event, points do not expire.

Apakah ada masa berlaku untuk poin yang sudah dikumpulkan?

Setelah 90 hari berturut-turut tidak ada aktifitas, berapapun poin pelanggan yang sudah terkumpul akan hangus (atau tidak berlaku). Selain even ini, poin tidak akan hangus.

The AdsGift programme is currently available for all Indosat customers with an Android™ phone with Android 4.0 and above. It is not currently available for iPhone, Blackberry OS, or Windows phones

Apakah program AdsGift tersedia untuk semua paket dan ponsel?

Program AdsGift saat ini tersedia untuk semua pelanggan Indosat dengan ponsel Android ™ dengan Android 4.0 ke atas. Saat ini tidak tersedia untuk iPhone, Blackberry OS, atau ponsel Windows

Open the main menu (in the top left corner of the AdsGift home screen), and select ‘History’. Here, you will see a comprehensive breakdown of all the points you have accumulated within the app.

Bagaimana cara melihat poin yang telah saya kumpulkan?

Buka menu utama (di pojok kiri atas layar beranda AdsGift), dan pilih ‘Riwayat’. Di sini, Anda akan melihat perincian komprehensif dari semua poin yang telah Anda kumpulkan dalam aplikasi.

If you opt for an Indosat plan/bundle it will be applied to your Indosat number when you select the redemption option in the AdsGift app.

Please note that an Indosat plan/bundle may take up to one working day to be applied to your account.

Bagaimana cara saya mendapatkan keuntungan penukaran paket / paket Indosat?

Jika Anda memilih paket / bundel Indosat, keuntungan tersebut akan diberikan ke nomor ponsel Anda saat Anda memilih opsi penukaran di aplikasi AdsGift.

Harap dicatat bahwa paket / bundel Indosat mungkin membutuhkan waktu hingga satu hari kerja untuk diterapkan ke akun Anda.

Although users can create more than one AdsGift account, as per our terms and conditions each user is expected to have only one AdsGift account. Accumulated points cannot be transferred from one account to another.

Apakah saya bisa bergabung menggunakan lebih dari satu nomor Indosat?

Pelanggan bisa membuat lebih dari satu akun AdsGift, tetapi sesuai syarat dan ketentuan kami tiap user diharapkan hanya memiliki satu akun AdsGift. Poin yang sudah dikumpulkan tidak bisa ditransfer antar akun.

Yes. You must be 15 years or older to enroll or participate in the AdsGift program.

Apakah ada batas umur untuk program AdsGift?

Ya. Anda harus berusia 15 tahun atau lebih untuk dapat mengikuti program ini.

Yes, the app uses mobile data unless you are connected to a wi-fi network. Mobile data charges may apply to customer who use AdsGift.

Apakah aplikasi menggunakan data seluler?

Ya, aplikasi menggunakan data seluler kecuali Anda terhubung ke jaringan wi-fi.

Biaya data seluler mungkin berlaku untuk pelanggan yang menggunakan AdsGift

If you want to cancel your AdsGift account, please do so by going to ‘Settings’ under the app’s main menu, and selecting cancel. You will need to confirm using the red button which pops up upon selection of this menu option.

If you decide to cancel your current AdsGift account you will be forfeiting your points balance (which we will be unable to give you back should you change your mind), and you will stop receiving further communications related to the AdsGift programme.

At this point you can also uninstall the AdsGift app from your phone.

Bisakah saya memilih keluar dari program ini? Apa yang terjadi pada poin saya jika saya memilih untuk keluar?

Jika Anda ingin membatalkan akun AdsGift Anda, lakukan dengan membuka menu ‘Pengaturan’ di bawah menu utama aplikasi, dan pilih “batal”. Anda perlu mengonfirmasi dengan menekan tombol merah yang muncul saat memilih opsi menu ini.

Jika Anda memutuskan untuk membatalkan akun AdsGift Anda, Anda akan kehilangan saldo poin Anda (yang tidak dapat kami berikan kembali jika Anda berubah pikiran), dan Anda akan berhenti menerima semua komunikasi lebih lanjut terkait dengan program AdsGift.

Setelah itu Anda juga dapat menghapus aplikasi AdsGift dari ponsel Anda.

For users who are still registered

If you delete the application but remain a registered user, your account will stay active and your points balance will be intact for 90 days. After 90 days of inactivity within the AdsGift Apps , the points collected in your account will expire.

For users who opt out

If you delete the application and opt out, your account will be closed and all collected points will expire immediately. We will NOT be able to reinstate its any collected points should you change your mind later on.

Apa yang terjadi jika saya menghapus Aplikasi AdsGift?

Untuk pelanggan yang masih terdaftar

Jika Anda menghapus aplikasi , tetapi masih terdaftar, akun AdsGift akan tetap aktif dan poin yang terkumpul akan tetap selama 90 hari. Jika tidak ada aktifitas pelanggan di aplikasi AdsGift, maka poin yang terkumpul akan hangus.

Untuk user yang sudah tidak terdaftar

Jika aplikasi dihapus pada saat pelanggan sudah keluar dari aplikasi, maka akun akan ditutup dan poin yang sudah dikumpulkan akan berakhir. AdsGift tidak dapat mengembalikan kembali poin yang sudah sudah dikumpulkan jika pelanggan berubah pikiran.

No. Users cannot transfer points between AdsGift accounts.

Apakah poin saya bisa ditransfer ke nomor Indosat lain?

Tidak. Pengguna tidak bisa mentransfer poin ke nomor Indosat lainnya.

Yes. You can earn between 25 and 25,000 points each time you take advantage of an offer, complete a survey or watch a 30 sec video from one of our partners.  Visit the Earn More section within your Lycarewards app menu.

Rewarded Videos show at 90 secs intervals.  Availability is also dependent on bandwidth availability through your phone. You will be able to see a maximum of 10 Rewarded Videos a day.

Ongoing survey availability is based on your profile. You will be able to complete a maximum of 5 Surveys a day.

Lycarewards is an exciting points-based rewards program designed to give customers an enjoyable way to earn Lyca plans/bundles or digital gift cards for viewing ads on the lock screen of your Android phone.

Through Lycarewards, you can earn, accumulate, and redeem points by using your mobile device as you normally would.

To enroll in the Lycarewards programme you will need to download the Lycarewards app and complete the registration process. Data rates may apply for app download & usage.

Yes. You must be 18 years or older to enroll or participate in the Lycarewards Programme.

Participation in Lycarewards is at no additional cost. Every time you wake up your phone you’ll see an ad on your lock screen. At this point, you can chose to engage with the ad by clicking on it or swipe left or right to indicate your interest in the ad. Either way, you get 5 points every time you unlock your phone.

When you have accumulated enough points you will be able to exchange the points for Lyca plans/bundles or digital gift cards.

Just use your phone as you normally would, and you’ll soon discover products, services, and offers while earning valuable rewards at the same time.

The Lycarewards programme is available for all Lycamobile UK customers with an Android™ phone with Android 4.0 and above. It is not available for iPhone, Blackberry OS, or Windows phones.

Get the free Lycarewards app here (Android only):

Download the app here:

If you want to cancel your Lycarewards account, please “Cancel Account” on the settings page of the Lycarewards app from your phone. If you decide to cancel your Lycarewards account you will be forfeiting your points balance and you will stop receiving further communications related to the Lycarewards programme.

We hope you’ll stay part of Lyca. But, in the event that you cease your Lycamobile service your points will still be available for up to 120 days and you will still be able to use your points balance to redeem for digital gift cards.

Why am I losing my points when I open the app?

The only time you have points taken away is when you make a redemption. If you did not make a redemption and this has happened then you previously lost connection to our servers and accumulated points that are going to be overwritten. Here’s how you can check to see if you lost connection previously:

• Open the Lycarewards app to the main screen where you can see your points displayed on a card.
• Click the green bar with the arrow pointing downward. This will expand to show more text.
• Where it says you have an amount of points pending, if it is not zero, then you are disconnected.

If after performing these steps you find yourself disconnected from the server, do not panic. Take a screenshot of the page you are on from the prior steps and email it to us at support-lyca@adfone.com. Our Engineering Support will respond to you as early as possible.

On the sign-in page, select Forgot Password option. Once you submit your registered email for ‘Forgot Password’ you will receive an email with a link instructing you how to reset your password. Follow the instructions and you will regain access to your account.

You can easily change your email address by updating your new email address details by sending an email to

support-lyca@adfone.com

If you can’t find the answer to your questions in this FAQ section please call Lycamobile customer services on 020 7132 0322 or 322 from your Lycamobile.

In the event that you are not receiving any points and your Lycarewards application is only displaying screens that talk about Lycarewards try the following:

1. Click your phone’s App management window
2. Close the Lycarewards application (which will allow it to restart)
3. Open it in the app menu.
4. Then lock and unlock your phone.

That’s it, you should be working and ready to get back to swiping for more rewards!

Points awarded for taking advantage of offers, completing survey or watching videos under Earn More can take up to an hour to be credited to your account. You need to complete watching the video or completing surveys to earn points.

There is a daily limit of 1,000 points for viewing lockscreen ads. Once you reach this limit you will still see ads but no points will be earned.

You can earn extra points by taking advantage of offers, completing surveys or watching videos from our partners. Visit the Earn More section within your Lycarewards app menu.

Once you’ve enrolled in the Lycarewards program, your points balance will be visible in the top right hand corner of the screen when you unlock your phone. You may also see your running points total in the Account tab of the app.

Your Points earning potential is variable based on how many times you access your lock screen so it is most likely that you will earn different amounts each month.

For a limited time, you will have the opportunity to redeem your points for double data bundles.  Additionally you will earn 2000 welcome points (1,000 points on registration and a further 1,000 points after 30 days (provided you remain logged into the app throughout that period).

No.  They can’t be sold or exchanged and therefore don’t have cash value.  They can only be used to redeem for Lyca plans/bundles or Gift Cards.

No, your account, and the points in such account, is linked to the mobile number you used to register into the program.  If you want, you can create another account under a different mobile number but you can’t merge the points from both accounts.

When you’re ready to redeem your Lycarewards points just go to the Redeem tab in the app and select your reward option. If you have selected a Lyca plan/bundle your account will be updated within 1 hour but could take up to 1 working day with your chosen plan/bundle. If you have selected a gift card you will receive email confirmation with gift card/PIN within 1 hour. The digital gift card will be available for redemption as soon as you receive the email.

If you opt for a Lycamobile plan/bundle it will be applied automatically to your account when you select the redemption option on the Lycarewards app. This usually will be within 1 hour but could take up to 1 working day.

Upon redeeming your Points for a gift card, you will receive an email within an hour with your gift card including your gift card number and PIN. You will then be able to activate your gift card at the selected website.  Happy shopping!

If a redeemable reward is ‘grey’ and you cannot click on it, it means you don’t have enough points to redeem this reward.

If your Lycarewards redemption reward can’t be redeemed, the points used for such redemption will be credited back to your Lycarewards account and you will receive an email notifying you of the situation. This process could take up to 5 working days.

On the rare occasion that you don’t see any ads, don’t worry just swipe right or left to access your phone.  You won’t earn any points until the next time you see an ad.

There are two ways to stop receiving ads. First, you can go into the Settings within the app and turn off Lock Screen Ads. Alternatively you can also temporarily pause ads from Lycarewards by signing out on the settings page of the app. You can login again at any time to resume seeing ads and accumulating points. You will not lose your points if you elect to temporarily sign out. If you have logged out for a period of 120 days then any rewards points in your account will be forfeited.

Don’t worry, we’ve designed this to be easy and friendly for you. If you are in a hurry and don’t want to give feedback on an ad, simply tap the home button on your phone to bypass the lock screen ad and get into your phone. Please be aware that you will not earn Points in this case.

In the first 90 days of usage the relevance of ads will be lower as we are still getting to know your interests. Please be patient – our system will learn and improve the more that you use it.

We work with thousands of advertisers that develop offers based on your selected interests.  It is possible that certain ads will repeat themselves, especially in the first 90 days of usage.  Please be patient – our system will learn and improve the more that you use it.

Lycarewards and its partners have specific controls in place to filter out inappropriate or offensive ads.  In the unlikely event that you should see one, please click on “Contact Lyca Customer Care” from within the Settings section of the App and report the details of the ad. Alternatively you may click on “Report Last Ad” on the Lycarewards account menu. Please include a screenshot as it helps us to resolve the issue. Thank you for your feedback!

There are times when you might be offline (out of mobile & WiFi coverage).  For example, on an airplane, subway or in an elevator.  In these situations you may see a Lycarewards branded message and will not earn points for unlocking your phone.  Normal service will resume when you are back online.

The service will work exactly the same when you are roaming as in the UK. You will be responsible for any mobile data costs. You can can temporarily pause ads by signing out on the settings page of the app.

Yes, the app uses mobile data unless you are connected to a wi-fi network. You are responsible for these mobile data charges. We expect average usage of 50 – 100 mb a month dependent on the mix of mobile/WiFi usage